Sometimes, MathElf students are uncomfortable speaking or are unable to speak during a session. We see this most often with new students. These moments can still turn into great tutoring sessions.
Make sure they know they can talk. Sometimes students just aren't aware that they could be talking to you. Let them know that they can talk and that it will make the session go faster and smoother so they can get more help.
Don't just do the problems for the student. Even though your student isn't speaking, we want them to have the same quality of learning they would in a normal session. Ask questions and get your student to work through steps like always, and encourage them to write their answers on the screen.
If your student won't participate and just wants answers, explain that being part of the session will help them learn and do better in math. Encourage them to try. If they still won't, it's ok to suggest that they come back later when they can work with you and end the session.
If your student isn't communicating well enough to have a good session and it's driving you crazy, suggest that they come back later when they can work with you and end the session.