The MathElf team uses Slack for communication with tutors. Here's a quick run-down on how Slack works.
Where can you use Slack?
There are Slack apps available for iPad, iPhone, Android, and computers. Download it anywhere you'd like to send or receive MathElf messages. You can also log in to Slack on the web.
Direct messages are only visible to that person.
Tap the MathElf logo in the upper left corner on your phone or iPad and scroll down to see Direct Messages options. On your computer, they'll be listed on the left side of the Slack window. Tap the + to search for other people.
We've set up several channels to facilitate easy communication on various topics.
Tap the MathElf logo in the upper left corner on your phone or iPad and scroll down to see Channels. On your computer, they'll be listed on the left side of the Slack window.
#active-now - If you are available to claim sessions, please join this channel to communicate with the team. We can share notes about current student requests and support one another. It is fine to just stay logged in even when you aren’t working.
#all-social - This channel is for team-wide communication and announcements.
#announcements - This is a place where MathElf HQ staff will share important information.
#bugs - Report bugs here! Suspected bugs are ok too. Let us know about anything that seems off or anything unexpected that happens in the app or in a session.
#features - A place to discuss new features, existing features, and feature suggestions.
#hq-support - A place to post requests for help from members of our admin team.
#mathelf-data - A place to share data about all things MathElf!
#problem-solver - Have a math problem you can't solve? Let the group help!
#work-availability - Live updates from the app about work availability.
To get someone's attention in a channel, use an @-mention. Type @ followed by their name. You can use @here to address everyone who's currently active in Slack or @channel to reach out to all MathElf team members.
You can set custom notifications and do not disturb hours for Slack. Click here for details and suggestions.
Want to know more?
Slack is actually not run by MathElf. It's a platform used by tons of companies for internal communication. You can find tons of information and pro-tips for using Slack online.