How to tell if the student has left.

Katie Gandolfo -

If the student uses the “End Session” button, you will get a notification that the session has ended and will be asked to provide feedback about the session. If a student leaves without ending the session, it can be harder to figure out. Here are some reasons why that sometimes happens:

  • Student device battery died.
  • Student lost internet completely.
  • Student closed the app and didn't reopen.

When one of those happens, you'll see a red exclamation point appear in place of the student's initials and an audio notification indicating that they aren't connected to audio:



Here's what to do if this happens:

  1. Ask out loud if the student can hear you.
  2. Write on the screen asking the student to write something if they can see your message.
  3. Wait a few seconds to see if the student responds or if you see the dancing dots that indicate the student is connecting again:


  4. If you don't get a response or see the student rejoining the session, end the session.


Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk