Claiming Students

Sarah Snyder -

Click here for a video about claiming!

Set Your Status to Active!

In order to see incoming requests from students, your status in the Math Tutor app must be set to Active! To do that, go to the Math Tutor Home tab. Tap the Set status to Active button in the middle of the screen or by tap Status at the top of any screen and select Set status to Active:

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Watch for Incoming Requests!

When you are active in the Math Tutor app, you'll see incoming requests from students when they arrive. We have two options for seeing requests:

In the Math Tutor App

If you have the Math Tutor app open, you'll see all incoming requests on the Home tab. When a request comes in, the screen will change to show a claim card like this one:

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Outside of the Math Tutor app

If the app is in the background, you'll still get notifications about incoming requests! A banner will appear at the top of the screen, similar to most iPad notifications. Pull down on that banner to display the request, or open the app to view the claim card on the Home tab!

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Claim Card Information

A lot of information about a student's request is displayed on the claim card to help you know what to expect! Here's a picture of a claim card:

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At the top of the claim card in the center, you'll see:

  • Subject and age group for the student
  • Student name
  • Number of tutors currently viewing the request (Match Me requests only)

The very center has the most important piece of information - the student's picture. Hopefully, you'll be able to clearly see what the student would like to work on! You can even tap the photo to enlarge it to full screen.

Near the bottom of the claim card, additional useful information about the student is displayed.

  • On the left, stopwatch notes the student's average session length for past sessions.
  • To the right of the stopwatch, the device icon shows whether this student is working on an iPad or iPhone.
  • Next, the calendar indicates how many past sessions a student has had.
  • On the right, an image of a flag indicates the student's current country. Beneath it, the student's current local time is displayed.

 

Claim Card Actions

Your claim card also has actions you can take.

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Claim
Press the Claim button at the bottom of the screen if you want to work with that student!

Pass
If you don't want to work with a student, you can use the Pass button in the upper right corner to remove their request at any time. 


Ban
If a student's picture or name is inappropriate, tap the Ban button in the upper left corner to get rid of that prankster! This will delete any free MathElf minutes they have, removing their ability to prank call again.


Request New Photo
If a student's photo is unreadable, you can use the Hold to request new photo button to let them know. Press and hold on the button until the red progress bar fills all the way across. This will cancel the student's request for a tutor and send them a message to try again with a better picture, giving them a few pointers on what could be wrong. You should also use this if their photo isn't of a math problem.

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Pick Tutor Requests

These requests are shown only to you - no other tutors! In all of these requests, the student has chosen to work specifically with you! Click here to learn more about the Pick Tutor tab in the MathElf student app!

For these requests, you'll hear a notification sound continuously until you claim the student or their request is cancelled or times out. You'll also receive a text message to let you know that a student wants to work with you, in case you've stepped away from your iPad!

There are three types of Pick Tutor requests:

Direct Connect

Students you haven't worked with before can still request to work with you! We always display at least three tutors on the Pick Tutor tab who are available to connect with a student right away. We always prioritize tutors that student has worked with in the past, but if there aren't at least three who are available, we add other tutors, listed as "MathElf picks," to give them some options. First, we'll pull people randomly from matching Tutor Plus tutors (click here to learn more about Tutor Plus). If there still aren't three tutors shown, we'll add matching regular tutors as well!

The claim card for direct connect requests has a purple banner and claim button:

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Referral

When you refer a student to MathElf, you'll automatically show up in their Pick Tutor tab! Click here to learn more about referring students!

Referral requests have a green banner and claim button:

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Reconnect

Students you have worked with before can request to work with you again! We call these reconnect requests. Click here to learn more about reconnecting with past students!

Reconnect requests have a gold banner and claim button:

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Since you're the only one seeing any of these types of requests, it's important that you claim them! If you can't help, that's OK - apologize and let the student know that another tutor would be better able to help out. Tell them that they should request again with another tutor or using a Match Me request and that you'll refund their minutes with you. After the session ends, flip the refund switch! Click here for more information about refunding students!

 

Match Me Requests

Students can also send requests to any available tutors from the Match Me tab in the MathElf student app. Click here to learn more about the Match Me tab!

The notification sound for Match Me requests is different than the sound for Pick Tutor requests. It also only occurs once per request, rather than continuously.

Match Me requests have a blue claim button, which appears after a 5-second countdown:

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Match Me requests are shown to all available tutors in three waves:

1. Top 5 tutors who are a match for that student's subject and age group as well as gender preference, if applicable. Tutors in the Top 5 are determined based on the number of reconnect and booked sessions they have previously conducted.

2. Any remaining matching tutors who are available.

3. All other available tutors. 

After being shown to one wave of tutors for 10 seconds without being claimed, the request is then shown to the next wave of tutors. 

Tutors in the third wave, who are not a match for the student's subject or age group will also see a red banner above the student's picture, like the above image, to alert them that they should use caution and evaluate the student picture carefully before claiming the request as they are less likely to be able to help. 

Tutors who are not a match for a student's gender preference will not see those requests.

 

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