Outside of the whiteboard

Sarah Snyder -

Status

To see incoming students, you will need to set your status to Active. You can do this by tapping the Set status to Active button in the middle of the screen on the Home tab or by tapping Status at the top of any screen and selecting Set status to Active.

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 When your status is set to active, you'll see incoming student requests!

If you have the app in the background for 15 minutes, your status will automatically revert to inactive.The timer resets any time you open the app. You'll get a notification with a five minute warning first and another notification when you are switched to inactive.

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When you are done tutoring for the day, be sure to set your status back to Inactive. At the top of the home page, click on Status and a dropdown will appear. Select Set status to Inactive before you close your app!  

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Active Tutors List

In the upper right corner of the Home tab, you'll see a display of the number of tutors who are currently active. If you tap that, it will expand to show you which tutors are active as well as who is in a session. Next to the name of each tutor who is in a session, you'll see a colored box with more information about their session.

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Booked Sessions Display

In the upper left corner, you'll see a display of your current number of upcoming booked sessions. If you tap on the number of booked sessions, a pop up will display information about your upcoming booked session.

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Home Tab

When you are logged in to the MathTutor app, the first screen you will see is the Home Tab. You can always get back there by clicking the Home button with the elf hat in the menu bar at the bottom of the screen. The Home Tab is where you will find students who are waiting for tutors and information about the other tutors who are working.

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Whether you are active or inactive, you'll see information about the courses covered by other active tutors. This is a great way to see how many other people are waiting for requests in the areas that you also cover. Subjects and age groups that don't apply to you will be greyed out. 

When a student wants help, the home screen will display their request.

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Click here for more information about claim cards and claiming sessions. 

  

Tutor Statistics Feed

At the bottom of the page in the Home tab, a feed displays information on the past hour's Match Me requests. Requests that go to a specific tutor (Direct Connect, Reconnect, and Referral requests) are not included in these totals. Scrolling through will be:

  • Total requests in the past hour
  • Number of completed sessions in the past hour
  • Number of missed requests in the past hour
  • Top requested subject in the past hour
  • Most active country in the past hour

 

Sessions Tab

In the Sessions Tab, you can view your recent sessions. Tap on a session to view its whiteboard. There, you can even export a *.pdf of the whiteboard using the export button.

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At the top of the page in the Sessions tab, you can access the Scratchpad, which allows you to work in the Whiteboard without being in an active session. The Scratchpad is great for practicing with the tools in the app.

You'll also see the Welcome Session. This is geared more towards students, but provides some great info about working with MathElf.

 

Activity Feed Tab

The Activity Feed tab shows information about recent requests. This can help you determine what happened with a request you saw or even when we're missing requests in your subjects to plan ahead for when to work later.

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Requests which were not a match for you are greyed out to make it easier for you to scan the relevant requests. 

You can also tap on the photos to make them bigger!

 

Account Tab

The Account tab displays your MathElf profile info. You can make changes to this information by contacting MathElf Support at support@mathelf.com or messaging one of our HQ staff members on Slack.

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You'll also be able to see your total number of past reconnect and booked sessions!

You can also use the Account tab to change your password or sign out of the MathTutor app.

 

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