Amanda starts this session with our standard MathElf greeting and chats a little with the student, but because it was Lena's first session, she takes a minute to let Lena know how to use the whiteboard tools before beginning to work on her problem. As an added bonus, Amanda uploads a screenshot of the student whiteboard so that she can point out the student's tools more easily.
At the end of the session, Lena and Amanda talk about how to add minutes and how Lena can work with Amanda again later. This can be incredibly helpful for the student to know how to use MathElf and also for a tutor to get more repeat customers. The visual aids Amanda uses to help explain buying minutes, reconnecting, and booking can be found here.